Frequently Asked Questions
We’ve answered some of the most common questions we get about our property maintenance services. If you don’t see your question here, feel free to contact us — we’ll be happy to help.
Services
Q: What services do you provide?
A: We cover all aspects of property maintenance, including plumbing, electrical repairs, painting, carpentry & joinery, roofing, full and partial refurbishments, flooring, bricklaying, plastering and general handyman work.
Q: Do you work with both homes and businesses?
A: No, we only provide maintenance services for commercial properties. The only exception is residential properties that fall under social housing or council-managed housing schemes.
Q: Do you offer emergency callouts?
A: Absolutely. Our team is available 24/7 for urgent issues such as leaks, power outages, or security concerns.
Pricing & Quotes
Q: How do you charge for your services?
A: We offer competitive hourly rates as well as fixed-price quotes for larger jobs.
Q: Do you provide free estimates?
A: Yes, we’ll happily provide a no-obligation quote after discussing or inspecting the work required.
Q: Are materials included in the price?
A: Quotes can include materials if you’d like, or we’re happy to use supplies you provide.
Quality
& Assurance
Q: Are your tradespeople qualified?
A: Yes. All of our technicians are fully trained, insured, and certified in their trade.
Q: Do you guarantee your work?
A: We stand by our services with a satisfaction guarantee, and certain repairs come with warranties.
Scheduling & Availability
Q: How soon can you attend a job?
A: For emergencies, we aim to arrive within a few hours. For standard maintenance, we can usually schedule a visit within 24 to 48 hours.
Q: Can I book ongoing maintenance?
A: Yes — we offer regular maintenance plans to keep your property in top condition all year round.
Payments & Contracts
Q: What payment methods do you accept?
A: We only accept payments via bank transfer or BACS transfer. All invoices must be paid within 30 days of their issue date.
Q: Do you offer service contracts?
A: Yes. We provide tailored maintenance packages for all sectors
