Last Updated: September 15, 2025
1. Introduction
National Maintenance Ltd (“we,” “our,” or “us”), a company registered in England and Wales (Company Number: 07031076), with our registered office at Unit 9 Churchill Park, Colwick, Nottingham, England, NG4 2HF, is committed to protecting your privacy and ensuring your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy and Cookie Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://nationalmaintenance.co.uk/) or engage with our services. By accessing our website or using our services, you acknowledge that you have read and understood this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, telephone number, postal address
- Business Information: Company name, job title, business sector
- Correspondence: Information provided in communications with us
- Service Information: Details about services requested or provided
- Technical Information: IP address, browser type and version, device information, operating system, referral source, length of visit, page views, website navigation paths
2.2 Collection Methods
We collect personal information when you:
- Fill out forms on our website
- Subscribe to our newsletter or marketing communications
- Request a quote or information about our services
- Enter into a contract with us
- Correspond with us by phone, email, or otherwise
- Provide feedback or reviews
- Apply for employment with us
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services
- To respond to inquiries and requests
- To process and fulfil orders and contracts
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
- To assess job applications
3.1 Lawful Basis for Processing
We process your personal data on the following lawful bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legal Obligation: Where processing is necessary for compliance with a legal obligation
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests
4. Cookies and Similar Technologies
4.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They allow us to recognise your device and store certain information about your preferences or past actions.
4.2 Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
- Functionality Cookies: Enable the website to provide enhanced functionality and personalisation.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.
4.3 Cookie Management
Most web browsers allow you to control cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, maintenance, data analysis, and customer service
- Professional Advisers: Including lawyers, bankers, auditors, and insurers
- Regulatory Authorities: Government or regulatory bodies, law enforcement agencies, courts, or other third parties, where required by law
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
8. Your Rights
Under UK data protection laws, you have the following rights:
- Right to Access: Request access to your personal data
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request restriction of processing in certain circumstances
- Right to Data Portability: Request transfer of your personal data to you or a third party
- Right to Object: Object to processing based on legitimate interests, direct marketing, or for scientific/historical research and statistics
- Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing that produce legal or similarly significant effects
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
9. International Transfers
We primarily store and process your personal data within the UK and European Economic Area (EEA). However, we may transfer your personal data to countries outside the UK and EEA for the purposes described in this policy.
When we transfer personal data outside the UK and EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:
- Using specific contracts approved for use in the UK, which give personal data the same protection it has in the UK (known as “Standard Contractual Clauses”)
- Transferring data to countries that have been deemed to provide an adequate level of protection by the UK government
10. Marketing Communications
We may use your personal information to send you marketing communications about our products and services. You have the right to opt out of these communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us using the details provided in the “Contact Us” section below
11. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
12. Children’s Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on our website. If we learn we have collected personal information from a child under 16, we will delete that information as quickly as possible.
13. Changes to This Privacy Policy
We may update this Privacy and Cookie Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy and Cookie Policy or our data practices, please contact us at:
National Maintenance Ltd
Unit 9 Churchill Park
Colwick
Nottingham
England
NG4 2HF
Email: info@nmservices.co.uk
Phone: 01157 117 227
15. Complaints
If you have a complaint about our use of your personal data, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk